Where do we deliver to?
Mainland UK
All of our products have a free delivery option for Mainland UK. For the majority of products, this will be 3-4 working days. Larger items, special orders or made-to-order items have longer lead times to allow for manufacturing or for the specialist handling and delivery they require. We will keep you updated via email on the status of your order and provide tracking for your delivery where possible.
Most of our products are delivered using a one-man delivery company. This means the delivery driver will deliver to your front door and is not insured to enter your house. If you live in a block of flats or apartments then the driver will only deliver to the ground floor lobby or a communal area. If you require assistance to take your product upstairs then you will need to make suitable arrangements yourself. You may request that the driver helps you take your order into your home but this is at the discretion of the individual driver. If the driver does agree to help then please note that any damage to your property is under your household insurance as we are unable to accept liability for any damage to possessions or property during delivery.
Northern Ireland, Channel Islands, Isle of Man and Scottish Islands
For Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Islands of the Outer Hebrides, the Orkney Islands and the Shetland Islands, there is an additional delivery charge which is shown on the basket page. For most products, the delivery charge is £12.95. However, some bulkier products may include an extra surcharge. Where delivery is not possible, this will be clearly shown on the basket page. Delivery should take 3-5 working days.
